Branch Operations Manager Job at KCB Bank

Reporting to the Branch Manager, this position will be responsible for managing quality of service delivery & compliance through adherence to policies and procedures.

Key Responsibilities

• To offer customer satisfaction through operational effectiveness and efficiency.
• To ensure adequate resourcing of all positions in the back office operations of the branch.
• Ensure proper cash management within the branch and maintain sufficient cash reserves for daily transactions.
• Ensure Business continuity and optimal work tools and equipment.
• Ensure adherence to policies, processes, procedures as per documented operating standards (SOP’s) including compliance with AML/KYC guidelines.
• Ensure branch risk registers & Key Risk Indicators are up to date; and event/loss incidents reports are maintained.
• Ensure effective resolution of Audit issues.
• Ensure adequate security of Bank’s assets, premises and staff.
• Ensure morning drill is carried out as required and the security details are in place.
• Ensure reports are printed and checked as required and Suspense accounts proactively monitored.
• Authorisation of transactions as per the set limits.
• Ensure tools and equipment at the branch are maintained in working condition.

The Person;

For the above position, the successful applicant should have the following:

• University Degree preferably in a business related field.
• Minimum of 4 years banking experience in Branch operations; 2 of which should have been at supervisory level.
• Proven track record in Cash Management
• Strong leadership competencies.
• Excellent planning, organizing, problem solving and analytical skills.
• Good interpersonal skills and ability to establish new client relationships and generate new business.
• A good understanding of strong risk management practices.
• Excellent communication and negotiation skills
• Proficiency in MS Office Suite

Application;

If you meet the above requirements, please submit your application letter including, a detailed Curriculum Vitae, copy of certificates, daytime telephone contact and email address to:

HR Manager

KCB Bank Burundi Ltd,

P.O Box 6119

Bujumbura - Burundi.

Email: recruit@bi.kcbbankgroup.com

• Remember to quote the job reference number on your physical application or subject of your email.
• Note that the position will be on local terms.

To be considered your application must be received by Oct. 6, 2015.

Only short listed candidates will be contacted.

JOB REF: RE/10/2015