To support our growth we are looking for a
Head of Service Network Tanzania (m/f) based in Arusha
As the Head of Service Network Tanzania you are responsible for the development and implementation of the technical service strategy in order to achieve highest level of customer satisfaction and insure fast and on time response. The Department aims to provide Mobisol customers with the best possible after sales service.
In this leadership position you will be responsible for:
Ensuring effective hiring and coordination of the Service Network Teams countrywide
Team management for more than 500 contractors/freelancers and more than 30 employees
Ensuring qualitative and on time installations and maintenance cases
Ensuring excellent customer service by all department members
Developing a strategy for service expansion and country-wide service quality development
Conceptualizing of new IT Solutions together with the Software Developers at Headquarters in Germany in order to support the Service Network Department operations
Generating and providing material demand forecasts and reports to Interface-Departments in East Africa, Germany and China
Regular reporting of departmental performance and the key performance indicators to the management in Tanzania and Germany
Training, coaching and monitoring the Service Network Team
In addition, you will lead and guide the Service Network Department Tanzania maintaining a close interface to operations in all other country offices. This position has a direct reporting line to the Chief Operations Officer Tanzania.
Your Qualifications
-This position requires a Master Degree in Electronical engineering and strong track record in operations management or technical service.
-You have at least 4 years of professional experience within a rapidly growing industry.
-With your strong administrative and organizational skills, project management and handling & analyzing of Excel spread sheets and data is basis of your daily routine. Leading teams is nothing new to you
- you possess excellent interpersonal skills with the ability to recruit, train, moderate and coach your team.
As an individual, you pursue a systematic, structured and reliable way of work.
- technical service, you possess a hands-on approach as well as pronounced social competencies for teamwork and people management in an international and intercultural company
Service Network Manager (m/f) Tanzania
With a strong background in technical & maintenance service, customer service and people management
Location: Arusha, Tanzania
-dynamic, and you consider your role as an important contribution to the development of the entire enterprise.
-Fluency in English and Kiswahili is a must..
Perspective The position offers you the chance to build and shape a global player in the off-grid energy market with strong commitment to product-quality, design, user friendliness and environmental sustainability.
-You will be part of an outstanding international, highly motivated team of individuals who combine professional expertise with personal passion.
-In addition to joining a wonderful global community, you will receive an attractive benefit package with direct participation in the success of our company.
If you feel intrigued by this opportunity, please send your application (letter of motivation, CV, references in pdf format) with the subject line “Head of Service Network Tanzania” to Talent_EA@plugintheworld.com .
While we appreciate all responses to our request for applications, please understand that we will only contact short-listed candidates. Mobisol is an equal opportunity employer and encourages applications from qualified women and men, without discrimination.
If you feel intrigued by this challenging opportunity, please send your application (letter of motivation and CV ONLY- in PDF format) with the subject line “Service Network Manager - Tanzania” to jobstz@plugintheworld.com .
Deadline for receiving applications is 31st December 2016.