Job Details
Group Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible
Job Purpose
Provider of exceptional customer service to bank’s corporate clients.
Confirm / call back all payment provided instructions as from corporate clients and ensure timely feedback and status of the payment is
Understand the risks associated with handling corporate clients’ transactions and promptly processing according to TAT.
Maintain a high level of integrity and ethical standards.
Key Responsibilities/Accountabilities
Instructions Receipt and Logging (FRONT OFFICE).
Receive corporate clients’ instructions. (From Customer/ CCC front office or by printed email from Tanzania corporate care group email.
Correctly identify the person presenting the document either agent or signatory.
Review clients’ instructions for complete due diligence.
Register corporate clients’ instructions in special registers/CIMS.
CALL BACK:
Perform the call back/confirmation process in line with approved limits as per requirements and procedures.
Indicate confirmation details on the client’s instruction.
Due Diligence:
Verify client’s signature, amount, account name, account numbers and check balance on Finacle.
Confirm presence of supporting documents for overseas payments.
Ensure the details on the customer instruction matches with banks systems (EE/CIMS).
Send the instructions to processing team.
ADVISING ROLES:
Confidentiality is key on this role.
Others:
Answer calls in a professional manner and always maintain a positive image and feedback.
Ensure that laid-down instructions are adhered to while providing excellent service.
Maintain high level of corporate clients’ confidentiality at all times.
Take personal ownership of matters (queries, complaints and/or suggestions) on behalf of the Manager and Team leader corporate client care, ensuring that matters are channelled to investigation team.
Escalates complex matters to the line manager for prompt decision-making.
You will be obliged to carry out any other duties & responsibilities assigned to you by your line manager.
Self-Development:
Identifies appropriate formal and occupational (informal) training needs and courses (internal/external) to develop oneself.
Up-Skills oneself regarding new products and procedures through attendance of workshops/presentations and reading of internal and external communications and also through online trainings provided by the bank.
Preferred Qualification and Experience
Business related tertiary education graduate will be
appropriate.
Relevant experience in Banking and/or Customer contacts will be an added advantage.
Understanding of the banking environment
Understanding of corporate customer handling skills.
Knowledge/Technical Skills/Expertise
Planning and prioritizing of workload skills.
Proven track record in handling stressful situations in frontline customer-centred environment governed by tight deadlines, high standards and significant work pressure.
Good understanding of multiple process and production interfaces across the Group to keep abreast of the wide and diverse number of communication and business initiatives that will impact on the executive team and on the event management plans.
Sound knowledge of transaction processing as it relates to channels for accounts, products and transaction types.
Understanding of the relationships between the various entities involved, e.g. OPC, IBC, VAF, Treasury, Corporate, Branch and Card Division.
Knowledge of bank products and services applicable to the market served.
Knowledge of service standards.
Knowledge of the Code of Banking Practice.
Interpersonal skills
Project management skills
Application Instructions
Online application, CLICK HERE APPLY