Duties and Responsibilities
- Assistance in technical design, planning, implementation, performance-tuning and maintenance of critical enterprise systems (SAP)
- Assistance in installation and configuration of network devices (e.g.: routers, access points)
- Maintenance of company e-mail system and accounts
- Maintenance of all ICT equipment used by employees in the course of their duties
- Diagnosis of problems affecting ICT equipment and/or Internet connectivity
- Follow-up and supervision of third-party service-providers when they are onsite.
- Provide basic training to new employees on how to utilize any ICT equipment required
- Identification of ways to improve the service provided by the ICT department to the company
Formal Training/Education
- Advanced Diploma, Bachelor’s degree or equivalent award from a well-known institution
- Certifications such as CCNA & CISA is a bonus
- Extensive working experience will be considered
Skills and Experience
- High-level of communication skills in English and Swahili (Portuguese a plus)
- Ability to troubleshoot and solve problems quickly and without a high-degree of supervision
- Experience working at a technical support / help desk supporting a high number of employees at multiple locations
- Experience with Google Apps for Business (G Suite)
- Experience setting-up, deploying, and servicing Microsoft Windows based desktops / laptops
- Experience setting-up and servicing mobile devices (e.g.: phones and tablets)
- Basic knowledge of networking configuration and maintenance
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- LAN/WAN
- Wireless network setup and security
- Cyberoam or an equivalent firewall appliance
- Basic experience with MS SQL Server 2012+ or another relational database
- Basic Knowledge of ERP systems such as SAP, Oracle or Sage is a big plus
- Experience with the installation and maintenance of GPS devices a plus
- Experience with the installation and maintenance of CCTV IP-based cameras a plus