The Information Technician reports to the Senior Administrative Officer and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development of resources. Providing these services in an effective and efficient manner will ensure maximum access to and implementation of technology services and resources.
Main Responsibilities:
1. Ensure technology is accessible and equipped with current hardware and softwareMain Activities
- Troubleshoot hardware, software and network operating system
- Be familiar with all hardware and software
- Be familiar with network operating system
- Provide orientation to new users of existing technology
- Train staff about potential uses of existing technology
- Train staff about new and potential use
- Provide individual training and support on request
- Provide recommendations about accessing information and support
- Maintain current and accurate inventory of technology hardware, software and resources
2. Monitor and maintain technology to ensure maximum access
Main Activities- Troubleshoot all technology issues
- Maintain log and/or list of required repairs and maintenance
- Make recommendations about purchase of technology resources
- Research current and potential resources and services
- Provide network access to all staff and students
- Install work stations
- Connect and set up hardware
- Load all required software
- Provide network accounts and passwords as required
- Monitor security of all technology
- Install and maintain Foolproof and passwords
- Input and maintain IP addresses
- Advise staff of security breach and/or change in password or security status
- Ensure installation of lock out programs
- Identify and prepare hardware for disposal when appropriate
- Ensure hardware is stripped and secured before disposal
3. Perform other related duties as required during working hours
Knowledge, Skills and Abilities:
The incumbent must have proficient knowledge in the following areas:
- Ability to install and administer computer hardware, software and networks
- Computer networks, network administration and network installation
- Computer troubleshooting
- Computer/information security
- 2-3 years experience
- Education: Information Technology / Computer Science
- Qualification: Bachelor's Degree
- Experience with SQL and/or SAP
- Basic knowledge of Cloud Management
- Ability: End user support