Banking, Mwanza, Tanzania
A qualified candidate for a branch manager position is demanded by our client. The ideal candidate will be responsible for driving and delivering exceptional retail business performance, through the provision of efficient business management, powerful leadership, team development and achievement service delivery excellence.
Job Description
- Accountable for achieving annual sales and portfolio targets as cascaded from the business management
- Monitoring of progress towards achieving targets is done on a regular basis (daily and weekly)
- Accountability for enhancement of customer experience. Ensure that the highest standards of Customer Service are provided to all clients.
- Ensure that self service delivery channels such as ATMs are managed to maximize their use and minimize down-time.
- Ensure adequate staff cover plan and Succession Planning in the branch is in place
- Train, motivate and create a good working environment for staff to ensure maximum productivity.
- Sustain Operational risk management measures in the branch including Cash and Cheques reconciliation ,Security, Health & Safety Standards, Security, Anti- Fraud measures, KYC and Anti- Money Laundering checking procedures
- Conduct regular quality checks on all processes and reviewing the appropriate management control reports
- Understand and provide clear direction to the branch based on market analysis of local area consumer trends and competitor offerings.
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