Manager, Float Management - VTCBU02
PURPOSE OF THE JOB
Provide cross operational support to Aggregators and Super Agents distributing float to M-Pesa Wakala
KEY ACCOUNTABILITIES
Managerial
- Manage super Agents portfolio for Vodacom
- Manage Aggregators portfolio for Vodacom
- Ensure there is enough Float availability across M-Pesa equal system
- Ensure all aggregators are mapped to support agents and distribute float within demarcated Vodacom Territories
- Ensure there is sufficient aggregator footprint across the country.
- Manage relationship with Super agents and aggregators
- Put in place operating Manual and policy to guide operations of aggregators and super agency models.
- Plan, Co-ordinate and Support Partnerships Strategy in Memorandum of Understanding with stakeholders by drafting, Mutual review and signing process
Oversee Agent network Administration
- Manage general administrative support for the aggregator and super agency distribution network
- Manage relationship with National aggregators and provide secondary and strategic support
- Coordinate availability of Merchandising and PoS materials
- Facilitate availability of business tools, novelties to enhance agent activities
- Manage all escalations from the trade as submitted through call centre all sales teams
- Maintain proper national float distribution agents data base
- Liaise with Finance for preparation of Agent commission statements, delivery to Agents & processing of commission payments within agreed SLA
- Manage overall agent network float availability. Identify 25% bottom performers and address with respective territory managers
- Liaise with distribution support to ensure availability of Vodacom SIMCARDS in the entire M-PESA distribution channel
- Develop reward schemes for high performing aggregators, agents and manage penalizing poor performers
- Coordinate with external stakeholders for schemes that can facilitate agent business.eg business loans through MFIs and banks
Regular Audit
- Consistently audit performance by Territory managers, aggregators sales force and feet on the street sales force
- Provide feedback & propose improvements on processes and procedures
- Identify 25% bottom performing staff & aggregators and agents and take remedial action
- Identify fraudulent activities by agents and manage penalties including claw backs and closure of outlets
Routines and Processes
- Ensure internal collaboration ,team work development and implementation of key Management and sales routines
- Analyse Implementation and adoption of approved market routines in by territory managers
- Develop business processes and standards for Territory managers, aggregators, agents and feet on the street sales force
- Develop and maintain a sales operational manual as a guideline for territory managers, aggregators, agents and feet on the street sales force
- Develop and implement a sales operational Policy for territory managers, aggregators, super agents to guide operations on the ground.
Branding & Merchandise
- Liaise with brand teams to ensure the correct artworks are applied in the market
- Propose effective branding collaterals and work with respective departments for production and availability
- Define and manage branding standards
- Effective coordinate availability of PoS & Merchandising material in Agent outlets
Training
- Develop and execute a national training program ensuring that Territory managers, aggregators sales force, feet on the street are always equipped with the right product knowledge
- Ensure Aggregator and Agent staff are well trained at outlets on basic business skills, operations and AML
- Ensure all Aggregators & Super Agents are enabled with M-PESA web access
Reporting
- Coordinate all regional reports and compose management reports
- Prepare weekly/monthly/quarterly & annual reports on performance, gaps,
- All reports should be accurate to 99%
JOB REQUIREMENTS
- University Degree or equivalent qualification.
- At least 3 years’ experience in sales or marketing role in a corporate multinational environment
- Strong communication skills in both written and spoken english & kiswahili
- Computer skills training at an intermediate level (excel, word and power point are essential)
- Good understanding of financial principles, understands financial ratios, can interpret standard financial statements.
- Cellular or telecom industry experience will be advantageous
- Driving license
Job Type : Full-time
Employment Type : Permanent
Closing Date : 21-Apr-17, 11:59:00 PM