On 17.4.17



Manager, Float Management - VTCBU02

PURPOSE OF THE JOB
Provide cross operational support to Aggregators and Super Agents distributing float to M-Pesa Wakala

KEY ACCOUNTABILITIES

Managerial

  • Manage super Agents portfolio for Vodacom
  • Manage Aggregators portfolio for Vodacom
  • Ensure there is enough Float availability across M-Pesa equal system
  • Ensure all aggregators are mapped to support agents and distribute float within demarcated Vodacom Territories
  • Ensure there is sufficient aggregator footprint across the country.
  • Manage relationship with Super agents and aggregators
  • Put in place operating Manual and policy to guide operations of aggregators and super agency models.
  • Plan, Co-ordinate and Support Partnerships Strategy in Memorandum of Understanding with stakeholders by drafting, Mutual review and signing process


 Oversee Agent network Administration

  • Manage general administrative support for the aggregator and super agency distribution network
  • Manage relationship with National aggregators and provide secondary and strategic support
  • Coordinate availability of Merchandising and PoS materials
  • Facilitate availability of business tools, novelties to enhance agent activities
  • Manage all escalations from the trade as submitted through call centre all sales teams
  • Maintain proper national float distribution agents data base
  • Liaise with Finance for preparation of Agent commission statements, delivery to Agents & processing of commission payments within agreed SLA
  • Manage overall agent network float availability. Identify 25% bottom performers and address with respective territory managers
  • Liaise with distribution support to ensure availability of Vodacom SIMCARDS in the entire M-PESA distribution channel
  • Develop reward schemes for high performing aggregators, agents and manage penalizing poor performers
  • Coordinate with external stakeholders for schemes that can facilitate agent business.eg business loans through MFIs and banks


Regular Audit

  • Consistently audit performance by Territory managers, aggregators sales force and feet on the street sales force
  • Provide feedback & propose improvements on processes and procedures
  • Identify 25% bottom performing staff & aggregators and agents and take remedial action
  • Identify fraudulent activities by agents and manage penalties including claw backs and closure of outlets

Routines and Processes

  • Ensure internal collaboration ,team work development and implementation of key Management and  sales routines
  • Analyse Implementation  and adoption of approved  market routines in by territory managers
  • Develop business processes and standards for Territory managers, aggregators, agents and feet on the street sales force
  • Develop and maintain a sales operational manual as a guideline  for territory managers, aggregators, agents and feet on the street sales force
  • Develop and implement a sales operational Policy for territory managers, aggregators, super agents to guide operations on the ground.

Branding & Merchandise

  • Liaise with brand teams to ensure the correct artworks are applied in the market
  • Propose effective branding collaterals and work with respective departments for production and availability
  • Define and manage branding standards
  • Effective coordinate  availability of PoS & Merchandising material in Agent outlets


Training

  • Develop and execute a national training program ensuring that Territory managers, aggregators sales force,  feet on the street are always equipped with the right product knowledge
  • Ensure Aggregator and Agent staff are well trained at outlets on basic business skills, operations and AML
  • Ensure all Aggregators & Super Agents are enabled with M-PESA web access

Reporting

  • Coordinate all regional reports and compose management reports
  • Prepare weekly/monthly/quarterly & annual reports on performance, gaps,
  • All reports should be accurate to 99% 


JOB REQUIREMENTS

  • University Degree or equivalent qualification.
  • At least 3 years’ experience in sales or marketing role in a corporate multinational environment
  • Strong communication skills in both written and spoken english & kiswahili
  • Computer skills training at an intermediate level (excel, word and power point are essential)
  • Good understanding of financial principles, understands financial ratios, can interpret standard financial statements.
  • Cellular or telecom industry experience will be advantageous
  • Driving license 


Job Type : Full-time
Employment Type : Permanent
Closing Date : 21-Apr-17, 11:59:00 PM
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