JOB PURPOSE
This Role will be responsible with providing Mobile Financial Services (MFS) with visibility, communication, training & management of COPS (Call Center/Shops) KPI's
CORE RESPONSIBILITIES
- Monitoring Relations between MFS & COPS Channels (Call Center & Shops)
- MFS KPI Monitoring within COPS Channels (Call Center & Shops)
- MFS Biweekly Communications & Announcements within COPS Channels (Call Center & Shops)
- Weekly Visits to COPS Channels (Call Center & Shops) for alignment & resolutions of pressing issues
- Preparation of MFS Quarterly Videos / Newsletter COPS Channels (Call Center & Shops)
QUALIFICATION & EXPERIENCE
- University Degree in Business Administration, Social Science and related field
- Good leadership, management and team building skills;
- 3 years relevant experience in a Financial related insituions;
- Good knowledge of Customer Care & Customer Relations;
- Excellent planning, organizational and problem solving skills;
- Ability to manage multiple priorities and deadlines;
- Excellent oral and written communication skills;