Telecom, Dar es Salaam, Tanzania
An awesome position has risen for a Operation manager to join an International Telecom company. The ideal candidate will be responsible for the operations and maintenance of Consortium Fiber Network of Customers in the country.
Job Description
-Deals with internal escalations and ensures resolution of these items in a timely fashion.
-Develops, tracks, and maintains network availability and quality metrics for entire route and all consortium customers.
-Conducts frequent touchpoints with team to gauge and assess performance in meeting project/departmental/business objectives
-Completes status updates on various activities and ensures tracking on time and within budget
-Troubleshoots both internal or client issues and resolves these in a timely manner .
-Proposes, documents and maintains continual process improvements to internal standard operating procedures
-Completes performance reviews of sub-cons on periodical basis and provides ongoing coaching on performance
-Proposes, documents and maintains continual process improvements to internal standard operating procedures
-Assesses internal training needs and identifies training opportunities to ensure effective performance
-Coordinates continual improvements while monitoring the regulatory environment for changing policies, processes and procedures
-Maintains materials by approving materials for usage that meet quality standards
-Leadership & Employee Motivation of Field Operations organization in a cluster
-Continuously reviews and ensure Procedures are updated
-Ensures spare parts always available for Corrective Maintenance.
-Manages supplier relationships for 3rd party spares and ad hoc services
-Provides Field weekly and monthly reports to market lead.
-Supports project managers with delivery of new Network Elements & Sites
-Undertakes special assignments to resolve Network Operations Issues.
Candidate Specification
Experience 5 years
Education Level Degree
Qualifications
Software Ms office applications
Equipment Industry related
Knowledge Of CAD based design systems, GIS systems, SharePoint, ShareFile, Telecom industry
Skills To Communication skills, leadership skills, analytic skills, planning skills, training skills
Ability To work under pressure, solve problems, team work, attention to details
Personality Hard working, result oriented, integrity, honest
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