Other Mwanza District Mwanza
Description
About Solaris
Solaris Tanzania is a social enterprise that aims to provide clean energy to low-income communities by empowering village entrepreneurs and households with our bespoke solar solution.
The company started its operations in the lake region of Tanzania in October 2014 with an approach that relies on 3 main pillars:
An efficient solar technology that suits the needs of entrepreneurs and households. To do so, the Solaris system can charge up to 9 electronic devices at once (lamps, phones, etc.). Systems start from 20W, and can be increased modularly up to 80W + TV.
Payment via a micro-credit system that removes the upfront cost constraint that prevents many entrepreneurs from launching such venture. The customer benefits from a “pay-as- you-go” offer and unlocks the device through mobile payments. After the repayment period, the client owns the device and has unlimited access to clean energy for their home and business.
A free after sales is offered during the repayment period, through locally based teams of “Rafikis” who visit clients whenever they need support and technical maintenance.
We are growing! We are now looking for a Hub Manager to take responsibility for our sales and aftersales service in one of our regional hubs. The Hub Manager will be responsible for the performance of the company in their region, including reaching sales targets, maintaining a high level of customer satisfaction, and motivating a large team of enthusiastic staff. The Hub Manager will report directly to the Chief of Operations or Regional Operations Director.
Primary Responsibilities
Reporting directly to the Regional Chief of Operations (COO), the Hub Manager will directly manage the Sales and Aftersales Coordinators within their hub, and oversee the performance of the Sales and Aftersales team. The role holder will be required to report on the hub performance and budget to the COO, on a weekly and monthly basis.
Other key tasks include, but are not limited to, the following:
Recruit and Coach hub staff, including: sales leaders, sales ambassadors, sales coordinators and Aftersales coordinators; adhering to recruitment processes and methods specified by the HR department.
Manage the performances of sales and aftersales within the hub region – identify
challenges and implement solutions.
Coordinate the implementation of new processes, and contribute to their design by
providing comprehensive feedback from the operational front.
Forecast the budget and resources needed to meet targets set by the COO.
Perform checks on the quality and relevancy of sales leads, and approve potential
customers based on their income and personal profile.
Carry out audits on the processes followed by the hub team.
Sales and After Sales team management:
- Monitor the performance of the sales and After Sales teams
- Validate the action plans of rafiki coordinators and sales coordinators, check their relevancy against market analysis
- Calculate the budget needed per week and distribute it accordingly to the team members
Person Specification
The ideal candidate should display the following key skills:
Adept in project and budget management
Strong leadership skills and experience
A team player, able to motivate team members and instil enthusiasm.
Results oriented, with proven success in exceeding targets
Process oriented
We expect the candidate to meet the following criteria:
1. Educated to degree level in a relevant subject
2. Fluent in English and Swahili, with strong verbal and written communication skills
3. Previous management experience, preferably within the off-grid solar sector
4. High level of computer literacy, specifically MS Office (Excel, Word and PowerPoint)
5. Proven numeracy skills and previous experience of budget management
Key Information
Location: The role will be based from one of regional hubs within the Lake Region, Tanzania. Occasional travel to Mwanza will be required.
Start Date: As soon as possible
Remuneration: Dependent on profile and experience, with annual KPI based bonus.
Please send your CV and Cover Letter only to jointheteamtz@solarisoffgrid.com