Other Mwanza District Mwanza
Description
About Solaris
Solaris Tanzania is a social enterprise that aims to provide clean energy to low-income communities by empowering village entrepreneurs and households with our bespoke solar solution.
The company started its operations in the lake region of Tanzania in October 2014 with an approach that relies on 3 main pillars:
An efficient solar technology that suits the needs of entrepreneurs and households. To do so, the Solaris system can charge up to 9 electronic devices at once (lamps, phones, etc.). Systems start from 20W, and can be increased modularly up to 80W + TV.
Payment via a micro-credit system that removes the upfront cost constraint that prevents many entrepreneurs from launching such venture. The customer benefits from a “pay-as-you-go” offer and unlocks the device through mobile payments. After the repayment period, the client owns the device and has unlimited access to clean energy for their home and business.
A free after sales is offered during the repayment period, through locally based teams of “Rafikis” who visit clients whenever they need support and technical maintenance.
For more information, see: www.solaris.co.tz & http://ift.tt/2th3Vwu
We are growing! We are opening a new hub in Musoma and are looking for technical staff to help get the new hub off the ground.
The role will require you to use your technical skills to install solar home systems, troubleshoot issues faced by customers and provide maintenance to the solar home systems. You will also be required to uphold a high level of Customer Service.
The role will report to the Aftersales Coordinator.
Primary Responsibilities
The main responsibility of the role holder is to provide technical expertise to install Solar Home Systems at the homes of our customers, and to provide technical and general support thereafter.
This involves, but is not limited to the following:
Using knowledge of electrical installations to provide quality installation of Solar Home Systems at the homes of new clients;
Provision of technical diagnostics and support for clients who are facing an issue with their device, and maintenance operations;
Preparation of Solaris devices for delivery and installation;
Educating clients on the payment and activation processes;
Travelling via motorbike to visit rural customers;
Following defined aftersales processes, including the provision of
upgrades to solar systems;
Reporting all interactions with clients in our Customer Relations
Management software, and escalating any issues that cannot be solved
to their manager;
Providing a high level of customer care;
Carry out uninstallations for clients who can no longer pay for
the solar device;
Basic inventory management.
Person Specification
The ideal candidate should display the following key skills:
Advanced technical (electrical) skills
Dedicated to their work and the provision of a valued service to customers
Shows compassion when interacting with customers. Able to recognise and perform high quality customer service
Able to manage a budget provided for his/her work and seek to reduce costs for the company wherever possible
Ability to follow processes when carrying out day-to-day tasks
Show professionalism and patience at all times
Team focused
We expect the candidate to meet the following criteria:
Holds an Electrical Engineering/Technician qualification
Holds a motorbike driving licence
Fluent in Swahili and competent in English, with strong communication skills. Knowledge of other languages (Lakes Region) is a plus.
Previous experience with Solar related electronic challenges
Must be energetic, dedicated and reliable
Key Information
Location: The role will be based from one of our Hubs or Sub-Hubs in the Lakes Region of Tanzania.
Start Date: As soon as possible Remuneration: Dependent on profile, with performance based bonus.
Apply by sending your CV and Cover Letter to:
jointheteamtz@solarisoffgrid.com