TPB Bank PLC is a Bank that provides com petitive financial
services to our custom ers and creates value for our stakeholders
through innovative products.
TPB Bank PLC is a Bank , w hose vision is “to be the leading bank in
Tanzania in the provision of affordable, accessible and convenient
financial services”. As part of effective organizational
developm ent and m anagem en t of its hum an capital in an effective
w ay, TPB BANK PLC comm its itself tow ards at taining , retaining
and developing the highly capable and qualified w ork force for TPB
BANK PLC bettermen t and the Nation at large.
ASSISTANT BRANCH MANAGER- PEMBA
TPB Bank PLC seeks to appoint dedicated, self-motivated and highly organized Assistant
Branch Manager (1 position) to join the Technology and Operations team. The work station
is Pemba
DIRECT REPORTING LINE: Branch Manager
INDIRECT REPORTING LINE: Chief Manager Branches
LOCATI ON: Pemba
W ORK SCHEDULE: As per TPB Bank PLC Staff regulations
DIVISI ON: Branches
SALARY: Commensurate to the Job Advertised
POSITION OBJECTIVE
1. To run the branch as a profit centre, managing the sales process by acquiring
new business and deepening existing customer relationships and maintaining
operational efficiency while providing the appropriate service standards.
2. Ensure provision of efficient/effective back office and branch operations, health
& safety and issues associated with both branch assets and equipment and staff
3. To undertake periodic self-assessment on key controls to assess the proper
functioning and adequacy of existing controls.
4. Assist in coordinating, facilitating and promoting understanding of operational
risk and in implementation and management of operation risk within the Unit.
KEY RESPONSIB ILITI ES
Generate new business via sales promotions, out-marketing calls, customer visits
(current/potential), and build relationship with existing customers.
To ensure that there is quality growth of loan portfolio as per the set targets
To mobilize deposits and ensure that growth in deposits conform to the annual budget
plans.
Ensure the highest standards of customer service are provided in order that our services
are perceived as being the best in the local market including handling customer
complaints.
To liaise with the Public and Government officials in the area of operation of the Branch
to maintain good public relations and project good image of the bank
To carry out regular snap checks for cash in tills/strong-rooms, controlled stationery, all
suspense accounts and stamp accounts.
Supervise back-office processing
Ensure reconciliation of suspense accounts
Monitor branch security, maintenance and Health & Safety issues
Maintain records of Contractors and Overall Maintenance of Bank Assets
Maintain all the required Branch registers as stipulated in the operational manuals.
Ensure availability of required stationeries and equipments
Control Branch expenses and ensure that they are within the approved budgets and
proper management.
Ensure signature books (both own and correspondents) are properly kept and updated.
Plan and manage staff administration issues for support staff (i.e. local leave, training,
Dept staff rotation) in consultation with the Branch manager.
Ensure that all Operational Procedures are adhered to by all branch staff.
Print and verify Journal of accounting entries on daily basis.
Follow-up and ensure that all Revenue due to the Bank is collected without a fail.
Counter sign with the Branch manager, all debits to the Profit and Loss accounts
Carry-out routine balancing, snap checks and bulk checks for branch cash in tills, and in
the strong room.
Manage service delivery, to review output of tellers, customer service and enquiries to
ensure adherence to Branch standards.
Ensure counter services key control standards are adhered to and custodian of
Complaint handling process.
Ensure proper handling of customer’s new ATM cards as well as ATM captured cards.
Ensure timely submission of Branch reports/returns to Head-office as required.
Ensure that the Anti Money Laundering requirements are followed as follows:-
a) Take all reasonable steps to verify and identify customers, including performing
Quality Assurance on accounts opened, and the general KYC issues
b) Retain adequate records of identification, account opening and transactions and
ensure timely and properly filling of customer mandates
c) Make/assist to effective reporting of suspicious transactions
d) Raise awareness of Money Laundering prevention by training all branch staff.
Co-Custodian of Vault Cash.
Safe custodianship and BCP (Branch Continuity Program) custodian.
Act as Operational Risk Coordinator for the branch
To identify and report all exceptions on non-compliance with standard controls
To identify and reports all weaknesses inherent in the standard controls
To assist Risk Manager in developing and updating of procedures, controls and
monitoring plans for Operational Risk Management.
To report Branch’s Operational Risk issues and losses to Risk Manager
To maintain proper record keeping on all Key Control Self Assessment (KCSA) and KRIrelated activities.
To maintain independence in the conduct of KCSA, i.e not selecting and reviewing
sample of self-performed transactions.
Ensure tidiness across the branch premises and clean-desk policy is exercised.
Perform any other duties as may be assigned by Branch manager from time to time.
Comply with the Policies and standards, Local laws and Regulations, Controls and
Procedures of the Bank.
Ensure proper filling of customer credit documents and correspondents.
Ensure Dual control is in place in the record room at
CONTR IBUTES TO
Business Growth as evidenced by improved Branch Profitability
Achievement of Service level Standards Enhanced and robust control at the branch
Balancing of suspense accounts in the Branch
Level of team synergy
EXPER IENCE AND KNOW LEDGE REQUIRED
Education: Bachelor degree/Advance diploma in Banking, Economics,
commerce, Business Administration, Finance or Accounting
from any recognized University or equivalent.
Experience:
At least 3 years of relevant Banking experience
Working knowledge of Equinox Functionality
Skills / Attributes:
Strong leadership & people management skills
Prioritize Tasks
Team player
The position will attract a competitive salary package, which include benefits. Applicants are
invited to submit their resume (indicating the position title in the subject heading) via
e-mail to: recruitment@tpbbank.co.tz Applications via other m ethods w ill not be
considered . Applican ts need to submit only the Curriculum Vitae (CV) and the
letter o f applications starting the job advertised and the location . Other
creden tials w ill have to be subm itted during the interview for au then tic check
and other administrative m easures and should not in any w ay be attached during
application .
TPB Bank PLC has a strong commitment to environmental, health and safety management.
Late applications will not be considered. Short listed candidates may be subjected to any of
the following: a security clearance; a competency assessment; physical capability
assessment and reference checking.
AVOID SCAM S: NEVER pay to have your CV / Application pushed forward.
Any job vacancy requesting payment for any reason is a SCAM. If you are requested to
make a payment for any reason, please use the Whistle blower policy of the Bank, or call
0222162940 to report the scam. You also don’t need to know one in TPB BANK PLC to be
employed. TPB BANK PLC is merit based institution and to achieve this vision, it always go
for the best.
Please forward your applications before 16th October , 2017