Role Title:
Head Communications & Corporate Affairs
Reporting Line:
Chief Executive Officer
Location:
NMB Head Office Dar es Salaam
Application deadline:
1st December 2017
Company Description:
NMB Bank Plc. (“NMB”) is a full service commercial bank incorporated in the United Republic of Tanzania. Through its 4 main business divisions: Retail, Wholesale, Agribusiness and Treasury, NMB provides a suite of financial services and products to retail customers, Small and Medium Enterprises (SME’s), Corporates, institutions and the Government. The bank has 200+ branches, a growing number of 3500 Wakala and 700+ ATMs across the country and is present in 98% of all Government districts. NMB has over 2.5 million customers and employs over 3,400 staff. The Bank is listed on the Dar es Salaam Stock Exchange in Tanzania. With a balance sheet size of over TZS 5.3 trillion, NMB has consistently been the most profitable bank in the country for the last 11 years.
For the 5th year in a row NMB was declared Best Bank in Tanzania by Euromoney in the framework of Africa Awards for Excellence.
“NMB today is the bank that works, rather than one which exists. Tough decisions around capital, businesses and people have been made. Throughout that process, NMB has continued to deliver strong profits and pay industry-leading dividends to shareholders.” NMB’s Managing Director, Ineke Bussemaker, said innovative products, technology and investments in digital banking coupled with the widest branch network and ATM’s have contributed to the transformation of the bank making it the best bank for financial inclusion. “Solving the challenge of the countries unbanked will take investment, innovation and an ability to bring together key players in payments and other banking services. Currently, we are one of the key players in financial inclusion in the country and will continue to bring banking solutions fit for the majority.” said Ineke Bussemaker.
Winning the Best Bank Transformation in Africa and the Best Bank in Tanzania awards is a clear indication that our efforts are recognized not just in Tanzania but across the region.
Job Purpose:
The job holder is responsible for advising on the overall NMB Communications and Public Affairs policy in order to promote the Bank's public image and develop an overall strategy and action plans for Corporate Communications, Public Affairs and Corporate Social Responsibility.
Key Responsibilities:
• Be first point of contact for external media relations to ensure positive representation of the bank and its products in all media, including managing media engagement as the bank’s spokesperson and as delegated by the CEO from time to time
• Manage protocol for professional and consistent exposure during public appearances of the CEO
• Manage the bank’s reputation including crisis management in case of any (potential) matter arising that may threat NMBs good and solid image
• Implement a structured programme to facilitate appropriate levels of interaction with a variety of stakeholders, including the public and government officials, lobbying for business purposes, image and policy influence
• Represent NMB, and provide relationship support, towards potential investors, government and other stakeholders
• Provide political, social and economic intelligence to support business decisions through:
o Public policy & political risk monitoring and reporting
o Stakeholder management, including identification, intervention and management of potentially damaging issues that may arise from press reports and other media outlets, bringing these proactively to the CEO and others for internal deliberation
o Crisis communication plan implementation, team structure management and crisis management preparedness, using crisp and well thought-through business communiqués using the most suitable media given the situation
o Building and maintaining relationships with both print and electronic media houses
o Building and maintaining cordial relationships with relevant Ministries, Permanent Secretaries, Regional commissioners etc.
• Lead the development and delivery of the bank’s Corporate Social Responsibility (CSR) strategy and chair the internal CSR committees
• Facilitate external NMB sponsored CSR events such as ‘Financial inclusion’ initiatives in the branch network
• Define the policy for NMB’s community initiatives in alignment with agreed bank guidelines
• Collaborate with business units to maximise potential from community investments, leveraging client relationships and identifying revenue opportunities
• Identify and pursue relevant external platforms for leadership to enhance the profile of the bank’s community activities
• Manage the Corporate Affairs Team (small team), hierarchically and functionally, supporting the individuals in their professional development. Reach the results through the team executing the corporate communication, Public Affairs and CSR strategy and action plans
Attributes:
• Impeccable integrity
• Communication and interpersonal skills
• Networking and relationship management skills: externally with media, government and other stakeholders and internally with business heads, executive management and staff in general
• Negotiation skills
• Passion for driving the Corporate Affairs and Corporate Social Responsibility agenda in NMB
• Ability and drive to identify Public Affairs and Corporate Social Responsibility opportunities both within the bank and in the market
Key competences:
• Influence: persuading and influencing stakeholders
• Execution: achieving results through others, leading team, peers etc.
• Direction: providing vision and direction
• Collaboration: creating synergies through working in partnership, teamwork
• Business Judgement: showing commercial acumen
Qualifications and experience:
• Master’s degree in communication, journalism, public relations & corporate communication or in a related field gained from a recognized university
• In case of an alternative Master’s degree a post graduate qualifications in Public Relations/ Mass communication is required
• 10+ years’ experience in corporate communication with a leading organization in Tanzania, 5 years in managerial position
• Experience leading teams, defining and executing a Public Affairs/ Corporate Social Responsibility strategy in a large corporate organization
• Experience navigating complex organizations, including gaining access to key executives and stakeholders and successfully building relationships with functions in a matrix structure
This position is open to Tanzanian nationals only.
If you consider yourself to be a strong candidate based on the requirements for the role, we invite you to apply by sending your letter of application and CV to executives@nmbtz.com
TO APPLY CLICK HERE