Corporate Relationship Officer (1 Position)
Purpose of the Position: To provide client satisfaction by ensuring that their needs are fully met as per AAR’s obligations to them with adherence to company rules and regulations under minimum supervision. The Successful candidate will be based in Dar Es Salaam and will report to Corporate Relationship Supervisor
Key Performance Areas:
Handling customer queries
Reports in renewal
Customer Survey
Monitor Clients
Duties Include:
Constantly monitoring clients by being in touch to their maximum satisfaction
Handling all customer queries, mails, phones or walk-in clients
Creating and implementing strategies and programs that will ensure sustained retention of AAR’s client
Ensuring that reports e.g. Renewal notices are sent to clients 3 months before expiring date.
To facilitate and ensure that customer survey is done.
To ensure that funeral benefits to members are paid in time.
Any other duties assigned to you by the Customer Service Manager
Key Performance Measures:
High customer retention
Improved customer satisfaction
Minimum Level of customer complaints
3 corporate visits per week
Level of Education, skills and Experience
Diploma / Degree in human Resources, Marketing or Insurance
An insurance qualification e.g. COP or higher will be an added advantage
Clear and effective communication skills
Good Presentation Skills
At least two years experience in customer service accounts
Applicants are requested to enclose a detailed CV, cover letter and copies of relevant testimonials and send to the:
Human Resources Officer
AAR Insurance (Tanzania) Ltd
AAR Insurance (T) Ltd Plot 74 Serengeti Road, Warioba Street Off Mwai Kibaki Road, Mikocheni
P.O. Box 9600
Dar es Salaam
Or by mail to kkhamis@aar.co.tz
The deadline for submitting applications is close of business Friday 12th October 2018