Mobile Product Specialist (Grade 9)
The Mobile Product Specialist in B2B is responsible for managing the life cycle of all Mobile products and services under his/her responsibility and meet consumer satisfaction goals.
This individual will bring to bear deep hands-on product management and operations experience, including product experience assessments, opportunity and risk analysis, B2B blue prints, coordinate B2B and marketing strategies, and product best practices.
THE WAY WE WORK
You are open-minded, passionate and the way you work energizes others. You are committed to the timely delivery of a job well done. You behave with integrity and transparency.
CORE RESPONSIBILITIES
- Support the Mobile manager in ensuring budgetary targets for revenues, churn, active base etc. are met
- Manage and regularly update sales collateral for all products, including product presentations, competitive pricing, product briefs as well as product specification documentation
- Performance monitoring through regular reporting to ensure visibility of the Mobile performance
- Work with commercial operations team to ensure compliance on device subsidies and subsidy vouchers
- Monitor key KPI’s including ARPU, churn, active base, data penetration and gross adds
- Work with marketing to plan and drive to completion ATL and BTL marketing activity
- Be overall responsible for customer value management and driving CVM activities to execution with support from the CVM manager
- Be the overall custodian for the product roadmap and business cases that justify investment into new products
- Managing the functionality and pilot testing for B2B products
- Documenting and delivering pilot test results of B2B products
- Developing training material for the users of B2B products
- Suggesting initiatives for improving customer experience and consequently improving revenue
- Designing and implementing the quality assurance checklist for new products and services
- Implementing best regional quality assurance practices
- Giving input for the design and implementation of quality assurance initiatives that control the process of testing new products and services
- Ensuring quality of B2B products and services providers
- Cross-functional cooperation with other categories in order to achieve time to market effectiveness and organizational efficiency.
QUALIFICATIONS,EXPERIENCE &COMPETENCIES
- University degree in marketing, communication, engineering and/or business administration.
- Preferably an MBA or Master’s Degree
- Conversational English is desired.
- Minimum 2+ years of proven product management experience.
- Experience in working with cross-functional teams.
- Substantial knowledge of mobile trends & mobile technology.
- A results-oriented individual with a “make it happen” personality.
- A team player, able to work well with peers and influence them.
- Passionate about the possibilities (and challenges) of an increasingly digitally enabled world.
- Ability to engage in effective and persuasive negotiations.
- Strong interpersonal and communication skills.
- Effective communicator and presenter.
- Able to build relationships and credibility quickly.
"We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices"
Only Successful Candidates will be contacted
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