Job description
PLEASE NOTE THAT THIS POSITION WILL BE BASED OUT OF ZANZIBAR!
JOB PURPOSE
Reporting to Managing Director of ZMMI, the key responsibilities would include developing & implementing business plans for the On Trade and Retail channels for ZMMI’s total portfolio, achieving volume and profit objectives as well as looking for opportunities to grow and develop the business in Zanzibar. Logistics management support for inbound inventory as well as forecasting.
KEY POSITION ACCOUNTABLITIES
The job holder is responsible and accountable for (but not limited to) the following:
- To be the face of the business for key customer accounts with emphasis on the top performing customers, by visiting these customers on a monthly basis and maintaining a positive relationship between ZMMI and these top performing customers
- Oversee and be responsible for all areas of the business which includes, the On Trade, Retail business, and overlooking the warehouse operations to ensure that all areas of the business are working in synergy and in line with business strategy
- Ensure high standards of retailing are maintained with regard to customer service, merchandising / range, systems & procedures and developing customer relationships
- Introduce innovative new promotional ideas to encourage customer footfall and increase retail business
- Maintain, adjust and improve the company Standard Operating Procedures to ensure that these are being rolled and adhered in a consistent manner
- Managing the performance of direct reports which includes, conducting performance appraisals where appropriate, practicing fair and dynamic rostering and dealing with employee relations
- Analyze forecast reports, and enter the appropriate information on a monthly basis in coordination with the Retail and On Trade team to ensure that accurate information is communicated to the UAE office
- Review proposed/suggested orders from the UAE office and submit to the Local Partners for execution to ensure a continuous flow of the right product, in the right amount in the warehouse and minimize wastage and over-supply
- Develop the annual business plan in coordination with the Line Manager and based on this business plan, create an operational plan to be executed within the business
- Work closely with local partner and build the existing relationship with MMI for mutual benefit of the shareholders
- Providing monthly feedback on company performance, budget plan, operational plan, market performance, competitor analysis at the category/product/customer/agency level and provide accurate forecasts for all key product lines, by customer, to avoid out-of-stock scenarios
- Ensure Key Account Plans are in place at all accounts, and sales strategies are implemented to maximise product sales and achieve volume, revenue, investment, margins and budgets
- Implement and execute an outlet journey plan, develop SMART objectives at account level driving incremental profit for the organization
- Coordinate and support the Key Account Managers on collating and up-dating customer beverage lists, and writing bespoke outlet wine lists and provide wine training for all F&B staff maximizing company market share
- Manage credit liability by suggesting reasonable credit terms and managing timely collections to ensure that accounts are paid on time
- Monitor competitors’ activity and implement plans to ensure we stay ahead of competition
- Perform other duties as requested by the Line Manager
EXPERIENCE AND SKILLS
- University graduate with business qualifications (or equivalent level) with emphasis on Sales & Marketing
- Ability to motivate and influence a multicultural team
- At least 5 years of sales experience
- Excellent verbal and written communication skills
- Proficient in Microsoft Office
- WSET qualified (or similar)
- Good numerical ability and commercial acumen
- Retail experience
- Logistics/Stock Management experience