Main purpose of the job
To be responsible for workshop Staff and the smooth operation of the workshop with
adherence to Health and Safety compliance regulations. Supervision of workshop
activities - KEEPING ADEQUATE SUPERVISION OF JOBS and quality checks DURING
AND THROUGH TO COMPLETION.
This position will manage and lead a team of people in allocating. workload and managing
the day to day operations in the workshop. It requires the job holder to co-ordinate
resources and liaise with internal and external key contacts to ensure work is delivered on
time and to a quality standard
Key Accountabilities
- Responsible for job allocation and job flow in the workshop including job scheduling and labor allocation for day to day operations.
- Co-ordinate resources, (operational and human) schedules and activities to effectively manage jobs.
- Ensure supplies are ordered for each job.
- Assist with quoting, project management, materials purchasing and quality checks.
- Ensure correct job numbers are used and that time records are correct.
- Provide oversight and check job estimates.
- Manage inward goods, checking quantities, dispatching goods and receipting invoices
- Regularly report progress on each job and quickly communicate delays or concerns with the Director - Operations. Report on manpower overruns or shortfalls.
- Act as a technical adviser on key projects and other areas of the business as requested.
- Work with the Director - Operations to respond to client’s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.
- Identify client’s needs and explain/demonstrate AMS's services to them, which may involve technical descriptions of products and the way they may be used.
- Receive and review feedback from customers and follow up to ensure customer satisfaction.
- Work with the Directors to investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with team to identify appropriate course of action.
- Develop and implement systems to record, file and store information pertaining to client enquiries.
- Identify staff that require on-going training and implement training opportunities to ensure their skills are improved. Work with apprentices and semi-skilled staff to role model appropriate technical skills.
- Provide feedback to staff that are not performing to the expected level and ensure human resources are informed of trends in performance.
- Promote a Health and Safety culture within the business.
Key performance measures
Experience:
- 5 years and above
Personal Competencies:
- Minimum of Diploma
- Experience of 5 years and above
- Excellent Experience in Welding and Metal works
- Good knowledge of computer
- Excellent Driving skills both Motor Vehicle and Motorcycle
- Good communication skills
- Experience of managing workshop personnel
- Good interpersonal skills
- Ability to read and understand drawings, ground plans and elevations
- A desire to improve and learn new skills
- A willingness to engage in problem solving
- Knowledge of Health & Safety legislation within a theatrical context
- A flexible approach to dealing with others
- Ability to lead others in a workshop environment
- Experience of manual handling, especially of large and intricate scenery
- Well groomed
- Self-motivated and energetic
- Integrity and honesty
Send your CV and Application letter to hr@twesco.co.tz