Type: Full Time
Category: Admin & Clerical
Location: Arusha
Other Categories: Customer Service Relations , Energy & Utilities
Job Level: Intermediate
Deadline: 07th January, 2019
Roles and Responsibilities
- Serve as the face of the company for the walk in or telephony clients
- Ensure proper management of the reception area and receive visitors
- Ensure proper mail handling and distribution
- Receive guests, walk in customers and ensure they get proper assistance.
- Effectively handle International office sales and maintain proper records of items sold for accountability
- Handle telesales and queries from prospective clients
- Ensure stock levels are well maintain to avoid shortage of stock
- Assist Finance team in invoice processing and filling
- Ensure cost effective measures are implemented in the use of travel, courier, etc.
- Assist in customer complaints regarding warranty issues
- Ensure all warranty returns are processed effectively.
- Liaise with the sales teams and operations to ensure their orders are processed in good time
- Ensure the administration department liaises effectively with all staff from all departments and that visitors and customers are attended to effectively
- High quality front office management
- Front office sales and upselling
- Inventory management
- Timely order processing
- Effective and timely processing of warranty returns
Educational Qualifications
- Diploma in Office Management and equivalent
Experience Requirements
- Proven work experience as a Front desk manager or Reception manager
- Hands on experience with office machines
- Thorough knowldege of customer service, office management and basic bookkeeping procedures
- Ability to use Microsoft office including Excel, Word, Access and Powerpoint.
- The ability to create a positive, everlasting impression with the most professional , courteous and expedient manner and to continually strive for superior client service.
- Enjoys dealing with people daily and is tolerant of rude people, polite but assertive.
- Proactive, punctual and reliable
- Good organizational and multitasking abilities
- Business driven, people focused, with expectional influencing skills.
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