Position: Digital Director - DIGITL
Role purpose:
- To define and execute the Digital strategy on all aspects of online including commercial operational costing (and technology functions) and to ensure that Digital becomes the preferred channel for Consumer and Enterprise customers for self-care, bringing an increased amount of sales and transactions online and is supporting other customer touch points.
- Accountable for setting and achieving the P&L for the portfolio of digital products, value added services, content services
- Supporting the brand with a best in class web, mobile and social media experience in the market through obsessive user experience and interactive programs.
- To enable delivery against current and future requirements and targets for sales, ecommerce transactions, revenues, contribution margin and customer satisfaction in line with the company Strategy.
- Drive down operational costs by developing and executing on the Vodacom Digital strategy;
- Drive down distribution cost through the use of digital channels for the purchase of services and goods, while increasing efficiency.
- To develop and execute mobile advertising strategy to generate additional revenue streams.
- To lead and develop their teams in the Vodacom way ensuring that we have the right people, motivated and engaged to deliver our business goals.
- Responsible for creating and developing new products and content services
- Establish proper digital reporting tools to continuously monitor the digital KPIs and improve the performance of the existing digital assets
- Manage the online care channel as means to reduce calls with Vodacom's customer care by building both cognitive and non-cognitive chatbots
Core competencies, knowledge and experience:
Competencies:
- Proven track record with regard to influencing the organization culture.
- Emotional commitment to winning
- Passionate about Internet and virtual commerce.
- Capable of working in a complex organization and able to build strong relationships and credibility with Board/ Executives both internally and externally
- Visionary on future market and technology trends.
- Inspirational leadership skills being able to pull together a dedicated and highly motivated team
- Strategically astute, with a proven track record in the delivery of challenging business results
Experience:
- 10+ years corporate management experience, of which, 5 years at a management level, in the Online and/or Self Service areas. 7+ years solid experience in various roles within the commercial operations functions. Must have a proven track record of building and/or transforming a corporate culture into a model organization for customer focus and employee engagement.
Skills:
- Strong communicator, written and oral presentations and the ability to communicate complex ideas in a simple way.
- Ability to communicate effectively, think strategically and implement tactically with proven business skills.
- Comprehensive understanding of the ICT sector and in particular the Commercial and Technical interdependencies.
Must have technical / professional qualifications:
- A relevant three-year degree or equivalent qualification in Commerce is essential. Post graduate management qualification (i.e.; MBA) is desirable
Job Type : Full-time
Employment Type : Permanent
Closing Date : 08-Feb-19, 11:59:00 PM
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