Job Vacancy at Kazini Kwetu Limited - Dar es salaam, Customer Service Agent | April, 2019
Position: Customer Service Agent – Dar es Salaam
Our client is looking for Customer Service Agent to work in a busy office environment in Dar es Salaam. Qualified candidates are encouranged to apply:
Responsibilities
• Greet customers when they arrive and direct them accordingly
• Provide customers with in-depth information about available Services and best options for their need
• Help customers decide between shipments methods through our rate cards.
• To be more focused and follow-up on customer value added services.
• Establish a relation with the Operations department and potential partners in order to ensure a controlled and healthy development of Brand.
• Timely report issues to be raised to the higher level to get the appropriate support.
• Update customers on changes in service, shipment status
• Act as the customers’ main point of contact, by liaising closely with the relevant departments to ensure that their queries, problems or issues are dealt with appropriately
Qualifications
• Degree in Business Administration, Sales & Marketing or related field from a recognized Institution.
• Experience in Customer Services is an advantage
• Working knowledge of Microsoft Word, Excel and Power Point and Outlook.
• Good oral communication skills both in English and Kiswahili.
• Possesses good relationship building and interpersonal skills Behavioural competencies
• Self motivated individual capable of taking ownership and working independently