A Lodge in Mwanza seeks a qualified physical front desk agent with a high level of professionalism and effective decision making .
Applicant must have strong interpersonal and administrative skills.
Key Requirements:
- Please have solid references
- Successful history as a front desk agent or related hospitality experience
- Must have a flexible work schedule
- Strong Administration skills
- Task-driven individual
- Excellent Customer service
- The goal is to make guests and visitors feel comfortable and valued while on our premises.
Responsibilities
- Register & process guests and their assigned rooms
- Accommodate guest requests
- Communicating with hotel staff on the status of guest rooms
- Up Selling guest rooms and promoting hotel services
- Handling cash payments
- Maintain a clean and neat front desk area
- Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
- Answer questions and address complaints
- Answer all incoming calls and redirect them or keep messages
- Receive letters, packages etc. and distribute them
- Prepare outgoing mail by drafting correspondence, securing parcels etc.
- Check, sort and forward emails
- Monitor office supplies and place orders when necessary
- Keep updated records and files
Requirements
- Proven experience as front desk representative, agent or relevant position
- Familiarity with office machines (e.g. fax, printer etc.)
- Knowledge of office management and basic bookkeeping
- Proficient in English (oral and written)
- Excellent knowledge of MS Office (especially Excel and Word)
- Strong communication and people skills
- Good organizational and multi-tasking abilities
- Problem-solving skills
- Customer service orientation
Salary Range: 500,000 shillings
Please email your CV to admin@bluerecruits.com
*Please note you must have experience working for a hotel/lodge in order to qualify for this position