Position Title : Butler
Location: Serengeti Under Canvas (Mobile Camp).
Key Responsibility:
- Delivery of high level of personalized service that exceeds not only the expectation of the guest but will add a point of difference from the service provided anywhere else within the Lodge
- To create an atmosphere that makes a "wow" impression on the guests
- Prepare welcome drinks
- Ensuring guests receive a warm and friendly welcome/ farewell
- Tight control of bar drinks stock
- Carrying out guest delight moments - helping to prepare and carry out sundowner stops, bush dinners and other bush meal experiences
- Serving guests in the Bar, in the dining room and other eating areas
- Welcoming the guest to their room and advising of facilities within their room and the Camp
Output:
- To provide personalized six star service to guests and ensure that all their needs and requests are met and exceeded.
- Maintain a professional appearance and high standard of personal hygiene and presentation
- Understand &Beyond butler manners and etiquette
- Ability to anticipate the needs of the guest
- Have a fundamental understanding of wealth and luxury and its effect on the position butler
- Understanding guest's different cultures, moods and emotions
- High levels of motivation and team building skills
- An interest in the self-development and development of Serengeti Under Canvas team
- Must have a very good eye for detail
- Must have a fresh and good approach with guests .
- Must be passionate about guest delight
- Excellent communicator
- Have a good basic knowledge of cigars, storage, handling and lighting
- Have basic cocktail knowledge, prepare cocktails and mixed drinks
- Have good basic knowledge of food menus, ingredients etc
- Excellent work ethic
Qualifications and skills:
- Attention to detail
- Excellent team player and motivator
- Creative and passionate about guest delight moments
- Excellent English Language Communication
- Previous experience in the same position or similar will be an advantage
- At least 3 years relevant experience in a 5 star operation
- Possess a good knowledge of the Camp and facilities
- Possess a good knowledge of land local area information Service and Housekeeping knowledge is a must
- Certificate in Hospitality Management
Job application procedure
Application deadline 10th September, 2019.
All applications should be addressed and sent to:
Regional Human Resource Manager
andBeyond Tanzania Ltd
Haile Sailse Road, Uzunguni Area,
P.O BOX 751,
Arusha
Email: recruitment@andbeyond.com