Job Opportunity at Halotel, Technical Staff

Technical Staff

Application deadline 2019-10-18 

Qualification : Bachelor Years of Experience 2 years

The responsibilities will include:

• Collaborate with internal and external groups to help identify and resolve issues affecting our services;
• Operating all IT incident on the network;
• Monitoring and ensuring the performing of IT field;
• Writing the guideline, procedures, regulation of IP;
• Process customer complaint;
• Escalate issues and problems according to documented standard operating procedures;
• Make accurate entries in shift logs of all events, issues, responses, and resolutions;
• As the first line of defense, you will monitor systems and validate alerts using our array of monitoring tools.
• Perform first-tier troubleshooting using tools and utilities to resolve system/network performance and related system/network issues.
• Coordinate and implement network, software and hardware upgrades with the Network Operations and Development teams.
• Install operating system software, patches, and upgrades.
• Configure, optimize, and fine-tune monitoring systems.
• Proactively work to refine documentation of systems/network, troubleshooting guides, policies, and procedures.
• Work with the Network Operations team and Application Support Engineers to ensure maximum uptime of the system
• Operating to deploy technical tasks( Reinforce bts, cable route, operation plans);
• Diagnose, troubleshoot, and recommend fixes to connectivity issues.
• Develop and maintain NOC policies, procedures, and tools;
• Maintain client security levels and confidentiality of information;
• Learn and follow company policies and procedures;
• Performs other related duties as assigned.

QUALIFICATIONS:

• Relevant university degree Qualification in related field
• 1-2 years of relevant work experience;
• Working experience in telecommunication sector advantageous;
• Transport (Motorcycle, car) add advantage.
• Fluent in English (written/spoken);
• Excellent writing skills, with the ability to make complex concepts easy to understand, while keeping content relevant and compelling;
• Ability to analyze, interpret and explain employment law;
• Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) and database management;
• Strong analytical, critical reasoning, and problem solving skills;
• Influencing and negotiating skills to implement personnel policies;
• Curiosity and a willingness to challenge organizational culture where necessary;
• Organizational skills and the ability to understand detailed information;
• Strong experience at developing and/or managing HR strategy in large organizations.

Workplace:

All Tanzania Region

Employment benefits:

Attractive remuneration based on experience and business result outcome.
Company Health Insurance plan
Employee allowances.

CLICK HERE TO APPLY