Enterprise Support Executive
Vodacom
Dar es Salaam, Dar es Salaam, Tanzania
Role Purpose
To ensure all daily after sales post-paid services are met.
To ensure all services are done within agreed SLA.
Key Accountabilities
- Attending all issues escalated to EBU support help desk within the agreed SLA
- Work in conjunction with other stakeholders across departments to solve customer issues and improve customer experience.
- Be proactive in Reporting and making follow up on any Customer impacting issue / EBU support systems fault that has been reported to ITB and provide feedback regarding resolution on time.
- To ensure that VIP customers are given priority in responding/resolving their queries within the agreed SLA.
- To support Mpesa Billers desk when required
Core Competencies, Knowledge And Experience
- Strong analytical skills
- 2+ years’ experience industry or functional experience.
- Excellent communication skills
- Strong stakeholder engagement
- Strong customer service and customer satisfaction ethos. Delivering results.
- Interpersonal skills
- Excellent communication skills
- Telecommunications experience would be advantageous.
- Technical/professional Qualifications
- Diploma in Business Administration, Economics, Marketing or its equivalent.
Skills
- Ownership
- Building Rapport
- Resilience
- Expert Advice
Expert Communication