Senior Operations Manager
CVPeople Tanzania | Full time
Dar es Salaam , Tanzania | Posted on 02/18/2021
Job Description
Job Responsibilities Overview: The Senior Operations Manager is responsible for ensuring that the organization carries out its operations in an appropriate, cost-effective way while managing the availability and allocation of key resources that enable said operations. Job Duties: Performance Management of Operations Team
- Provide inspired leadership for the department which covers the functional areas of Office Administration, Fleet Management, Inventory Management & Warehousing, Distribution and Procurement & Customs Clearance.
- Help promote a company culture that encourages top performance and high morale.
- Develop, implement and review operational policies and procedures.
- Play lead role in the recruitment / selection / training / allocation / coaching / counseling and guiding the professional growth of the Operations team staff
- Identify and address operational problems and opportunities for the company
Fleet Management
- Ensure deliveries and distributions are made on time and the required vehicles are available and operating as required
- Track and monitor how the function is performing in terms of efficiency as well as in terms of cost drivers
- Manage fleet vendor relations to ensure that quality of service is optimal and vendor relationship remain strong/positive
- Empower the team to produce timely, accurate reports with actionable insights to be used for the continuous improvement of fleet operations
Inventory Management
- Ensure security and tracking of inventory through systems, process & physical counts.
- Inventory caretaking, ensuring systems are maintained in good working order (batteries charged, panels cleaned).
- Empower the team to produce timely, accurate reports with actionable insights to be used for the continuous improvement of inventory management & warehousing operations
Logistics & Distribution
- Design and improve logistics strategy to ensure product components are available to Sales and Service as needed.
- Design and improve the systems to support the logistics strategy.
- Manage movement of inventory among office and hub network.
- Provide weekly analysis and reports of inventory location, status, and trends.
- Empower the team to produce timely, accurate reports with actionable insights to be used for the continuous improvement of logistics & distribution operations
Purchasing & Order Importation & Clearance
- Manage the order and distribution of fast-moving assets.
- Manage purchasing in coordination with Finance.
- Coordinate with management on timing, composition and quantity of product orders.
- Work closely with clearing agents, transportation and other agents in the process.
- Manage the timely clearance of inventory, working closely with TRA, TBS and other customs stakeholders, as needed, to ensure the proper classification and treatment.
- Oversee the use of and further improvement of procurement/purchase tracking tools
Office Administration
- Oversee the development, review, and improvement administrative systems, policies, and procedures.
- Oversee the Office Admin team’s coordination with accounting and management team to set budgets, monitor spending, and processing payroll and other expenses.
- Empower and build the team’s capacity in coordinating and running region-specific events and special projects
Skills and Qualifications:
- Logistics: at least 5 years managing complex distribution networks
- Inventory Management: at least 5 years managing valuable, fragile inventory
- Importation: at least 3 years managing importation and clearance activities
- Asset Management: experience tracking internal assets and ensuring appropriate use
- Education: bachelors degree in a relevant field required and masters preferred.
- Computer literacy, including inventory-tracking systems, both mobile and desktop; proficiency in Microsoft Excel, PowerPoint, and Word. Systems Design: experience designing & implementing systems for complex processes