Datacentre Infrastructure Specialist
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With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
Monitor, Support & Execute efficient & effective 24/7 Data Centre Operations and make recommendations for operations improvements. This includes delivering the following with limited to NO business disruption: • Server availability to meet business requirements & as per agreed SLA’s • Server Access to standard • Server Maintenance • Server Upgrades • Server replacements • Server performance monitoring (utilisation, environmental impact)
Job Description
DC Technical Delivery & Support
- Work embedded as part of a Data Centre execution team and take personal accountability & responsibility for deeply understanding the data centre including all equipment, layouts etc.
- Understand data centre operational plans and how these impact on the role of Data Technician (what needs to be done & when)
- Execute operational plans to standard (time, quality, cost). This includes executing the following technical data centre operations tasks :
o Support the implementation of infrastructure platforms & or their components e.g. Mainframe, Tandem, Unix, Windows, Storage Technologies, Networks
o Support the implementation & monitoring of capacity management & infrastructure Risk / Security Management on various platforms
o Support IMAC activities
o Hardware support on X86/intel based hardware
o Support installation & de-installation & change requests on cabling infrastructure (per SLA’s)
o Change & Configuration management (where applicable) including use of configuration management systems in day to day DC operations
- Configure the infrastructure environment (as above & holistically) as required by the service being implemented or revised.
- Manage end to end DC infrastructure operations delivery – pre (initiation), during & post (review) implementation
- Take accountability for delivery to plan & according to SLA’s, OLA’s, DC, risk, governance & compliance standards to ensure availability, efficiency & effectiveness, risk prevention & overall DC infrastructure compliance throughout an implementation (Run / Change)
- Leverage & coordinate specialised expertise to exercise / advise on Data Centre operations where applicable & relevant (aligned to internal process)
- Proactively identify issues and opportunities while executing day to day DC operational activities & enable the broader DC team to minimise and prevent risk & incidents
- Provide technical information & advice (where applicable) & make recommendations for data centre operations improvements
- Respond to user requests for assistance & ensure reliable, accurate, effect and prompt resolution of user queries
- Proactively educate users on DC facilities and enable their efficient & effective use of available infrastructure
- Proactively monitor the progress and performance of infrastructure implementation & delivery
- Develop, implement and maintain relevant infrastructure data e.g. capacity, layout & space utilisation, installation / de-installation information including implementation & progress updates etc. on appropriate systems (e.g. Service Now)
- Communicate progress & performance data as required to the broader Team & other relevant stakeholders (if required)
- Provide updates to team leader to ensure floor plan & capacity data is maintained
- Provide updates to their installation, de-installation activity stakeholders
- Ensure best practice, process, policy and controls are adhered to, identifying improvements across the data centre and computer room estate
Accountability: DC Monitoring & Evaluation
- Ensure proactive monitoring of all critical systems within required system management tools and in some cases configure systems to enable monitoring
- Analyse system logs, identify potential issues with server systems & implement / escalate recommended actions to resolve / mitigate business risk
- Perform regular system monitoring, verify the integrity and availability of servers, review system and application logs, and verify completion of scheduled jobs such as backups aligned to DC policies, procedures & standards
- Take full accountability for delivering on DC SLA’s and OLA’s using regular monitoring & evaluation as a tool to do so
- Implement document management & governance procedures for all DC operational activity
Accountability: People
- Take ownership for evolving own skills and capabilities aligned to the evolution of data centre technologies (e.g. virtualisation, infrastructure modernisation etc.)
- Contribute to the growth & development of team members by providing / guiding others based on own technical expertise
- Contribute to a high performance team environment & positive culture as a high performing contributor to team goals and objectives
- Work in both full time & standby capacity where required to deliver support on complex delivery
- Support the team as a stand in expert when required in meetings / other forums
- Proactively seek mentorship & coaching from others & consistently seek, respond to & provide feedback with the intention of improving team effectiveness
- Contribute constructively in team meetings – offering expertise and information that benefits the broader team
Education
National Certificate: Information Technology