POST: CUSTOMER SERVICE OFFICER II – 15 POST
POST CATEGORY(S): BANKING, ECONOMICS AND FINANCIAL SERVICES MARKETING,MEDIA AND BRAND
EMPLOYER: Tanzania Telecommunications Company Limited (TTCL)
APPLICATION TIMELINE: 2022-03-03 2022-03-16
JOB SUMMARY NIL
DUTIES AND RESPONSIBILITIES
i.To answer customer inquiries regarding the Corporation products and services also provide any other information related to our business;
ii.To answer calls from customers by the use of Call Centre telephony system within defined time-limits;
iii.To handle customer issues in a pleasant, confident, and very helpful telephone manner;
iv.To resolve customers’ complaints quickly in accordance with the Corporation processes and procedures;
v.To handle contentious calls effectively, with empathy and assertiveness;
vi.To record detailed customer inquiries, requests and complaints into the system for further management;
vii.To solve customer’s complaints in a courteous manner and escalate unresolved cases to an immediate team leader/supervisor for further assistance;
viii.To work as part of customer service team and maintain good relation with other team members; and
ix.To perform any other Duties as may be assigned by supervisor.
QUALIFICATION AND EXPERIENCE
Holder of Bachelor Degree in either Commerce/ Business Administration majoring in Sales/Marketing, Entrepreneurship, Marketing, Economics, Economic Planning or equivalent qualification from recognized Institutions.
REMUNERATION TTCS 4
The deadline for submitting the application is 16 March 2022.