Job Description
Description
Role purpose:
- To acquire new Customers Accounts for Vodacom Enterprise – All product lines.
- Retention of the existing customer base
- To increase the business in circa 5-10 accounts per annum.
Key accountabilities and decision ownership
- Responsible for acquisition in Mbeya of 5 – 10 Vodacom Enterprise accounts and delivery of profitable, long term business of those accounts to Vodacom
- Ensures delivery of all financial targets including gross margin, cost to manage, cost to connect, net assets, turnover, operational cash flow and average revenue per user (ARPU) and account (ARPA).
- Establishes appropriate relationships with customers in Vodacom and leverages those relationships to ensure maximum financial return from Vodacom customers
- Works collaboratively to provide direction on the service relationship for nominated accounts
- Inputs to decisions on new propositions, product mix and services for customers
Core competencies, knowledge and experience
- Excellent analytical and logical reasoning skills translated from consumer insights
- Excellent communication skills
- Strong stakeholder management skills
- Ability to anticipate customer, competitor and market dynamics
- Strong customer service and customer satisfaction ethos. Delivering results.
- Strong customer service and customer satisfaction ethos. Delivering results.
Must have technical/professional qualifications:
- 1 to 3yrs years’ experience in the industry or functional experience.
- Bachelor degree in Business Administration, Economics, Marketing or its equivalent.
- Strong analytical skills and business acumen.
- Build and maintain relationship with key stakeholders in the value chain.
- Telecommunications experience would be advantageous.
- Project knowledge and experience would be advantageous.
Someone staying in Mbeya will be an added advantage
Skills
- Selling Business Outcomes
- Social and Digital Selling
- Sales Methodologies and Processes
- Commercial Acumen in the B2B Environment
- Customer Centricity
- Sales Tools
- B2B Product Knowledge and Proposition Delivery
- Account Management
- Competitor Awareness and Cross Sell
- Critical Thinking
- Building Rapport
- Product/Solution Proposition Strategy and Design
- Data Analytics and Insights
- Dynamic Prioritisation and Multi-tasking
- Business and Commercial Acumen
- Storytelling
- Objection Handling and Negotiation