The Customer Service & Operations Manager will be responsible for providing appropriate leadership and development to the team, as the business moves through a period of rapid process and organizational change, as well us for supporting the Managing Director in developing strong working relationships within the company, out growers and key customers.
JOB DESCRIPTION
- Lead S&OP (Sales and Operations Planning) across the company and with key customers
- Understand Customer requirements and culture (strategy, structure, targets, operational standards, routines, processes, systems etc) so as to develop opportunities for reduced cost to serve, or improved service, forecast bias or on-shelf availability.
- Management and development of the team of Customer Service Specialists, Customer Replenishment Specialists and Supply Chain Innovation.
- Work closely with external customer contacts to ensure that a solid relationship is achieved and maintained through both periods of good and poor customer service. At all times seek to proactively improve delivery and make both parties supply chains more efficient. At times of poor service take the lead to ensure issues are well explained to the customer with a clear communication of resolution timings and next steps.
- Be the main contact point for the Managing Director for customer service, outgrower and operations issues.
- Work with the General Managers to develop and deliver the total Supply Chain SIA and maintain a coherent department by taking responsibility outside of the account team for areas such as; System Development, Category Service Lead, Returns, Contingency Management, Lead User Community etc.
CANDIDATE SPECIFICATION
Experience: 4 yearsEducation Level: Degree
Qualifications:
Supply Chain experience in Factories, Category Logistics or Distribution
Knowledge Of: Market and Customer orientation , Business orientation
Skills To: Proven people development skills including managing managers, Analytical thinking
Ability To:
- Action Not Debate,
- Team Alignment,
- Build Superior Brands
Personality: Global Mindset, Real Accountability, External Orientation,
Other- Customer facing supply chain experience, Outgrower Management experience
How To Apply:
Send your job applications to - farida@cvpeopleafrica.comFor More details: