ACCOUNT RELATIONSHIP OFFICER-CHINESE DESK
Banking, Dar es Salaam, Tanzania
Awesome opportunity has risen for Account Relationship Officer to join a team of professionals in a Bank. The ideal candidate must speak fluently Chinese language and be able to build a strong customer portfolio
JOB DESCRIPTION
To manage own sales production performance and implementing corrective actions to achieve target objectives
Proactively driving sales through a combination of advertising, customer referrals and viral marketing (word of mouth).
Building a relationship with potential clients by keeping in contact with them and making regular contacts to determine their financial needs and provide support and advise
Taking initiative to obtain new contacts/potential customers through innovative means e.g. non-branded personalized flyers and responsible for building networks through known contacts e.g. local employers, referrals
Ensure the customer is able to repay the loan
Ensure all key business risks are analysed
Submit daily collection reports as and when required
Review and follow-up of Arrears Reports for own customer base.
Review and management of customer portfolio (portfolio size, number of customers, portfolio at risk and arrears total
Responsible for collection of the loan application supporting documentation
Collection of customer feedback on products and services in order to identify areas of improvement of our products and / or services
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