REPORT TO: Operations Manager
JOB PURPOSE:
To ensuring staff give great customer service as well as monitoring the financial performance of the shop.
Job Responsibilities:
- Communicate with the Customers and evaluate their needs and specifications and deliver excellent customer service
- Complete accurate and timely attendance for all Employees as per Company Policies and Procedures
- Conducting the cash-up process in accordance with Company requirements
- Ensure replenishment is done throughout the Store
- Maintain outstanding store conditions and visual merchandising standards, as well as creating a positive store environment Maintain an efficient and organized office area and stock room
- Complete stock take preparation, Ensure that there is no theft/ stock loss in the Store Implementation and execution of Promotions. Ensure staff always dressed in the Company uniform in accordance with the policy, with good hygiene
- Report on buying trends, customer needs, profits etc. Deal with all issues that arise from staff or customers (complaints, grievances etc.)
- Accuracy and efficiency of reports or administration to head office, Handle all exchanges and refunds personally, Brand ambassador ¨C knowledge of the brand and passion for the product
- Ensure safe keeping of store keys, Effective communication and delegation of duties to the team as well as across all departments.
- Maintain excellent housekeeping standards and complete these duties in a timely manner.
- Maintenance issues affecting the store presentation or brand are reported to management immediately. Awareness of best-selling and worst-selling items at any given time.
- Understand the brand, able to identify the target customers and current customer demographic
- Management and control of stock queries and deliveries Opening and closing of Store, Banking of Store daily takings Comply with the delivery and stock procedure
- Strategic Execution of Roaster preparations, Cash Management, Sales report/Sales and Quality Control.Any functions as required or assigned by the Management
Qualifications
1. Retail managerial experience for 5 or more years
2. Degree or diploma in Business Administration or relevant field
3. Proficient on MS packages, Excel
4. Expert in numerical skills, Capable of analytical skills, Expert in problem solving skills
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