Branch Manager - Shinyanga
Type: Full Time
Deadline: 28th February, 2019
Category: Banking
Other Categories: Management , Admin & Clerical
Job Level: Manager
Roles and Responsibilities
Ensure quality service to customers
Ensure punctuality and availability of staff to clients at all times
Ensure all staff promote the use of electronic mediums such as ATMs and Internet banking
Ensure customer complaint register is in place and use
Ensure sufficient stationery is available at all times
Ensure that Customers are advised fees payable
Ensure all staff potray a professional image
Ensure all staff are knowledgeable on banking product range,documentation requirements and services offered
Create an environment enabling front line tellers to satisfy customer needs
Ensure that monthly Score cards are prepared and submitted to Head Office timely
Ensure that queues are properly managed
Ensure that banking hall is neat
Manage and control general ledger accounts
Ensure that suspense accounts balance on daily basis
Ensure daily check of GL posted transactions
Analyse GL Trial Balance for abnormalities
Ensure monthly GL Accounts reconciliation and follow up of outstanding figures is done as per SLA
Ensure that all GL vouchers are properly validated
Ensure operational efficiency in the branch
Minimize operational expenses for branch where applicable
Ensure expenses are utilised as per approved limits
Ensure daily workload is processed on time(adhere to cut off time)
Manage issuance of BP cheques
Ensure security on properties and premises
Maintain and update Branch inventory
Ensure safe and secure keeping of recordsi.e. vouchers,registers and reports
Ensure fee are collected as per prevailing tariff guides and circulars
Ensure that controlled stationery and safe custody items are properly maintained and regulary checked
Ensure that Domestic Payment Screening is done
Ensure that adequate working tools are available and are in order
Ensure that tools/ equipments are properly maintained and serviced as per SLA with service providers
Control branch treasury
Manage and control cash movement to and from the branch and confirm security arrangemenr are in place
Manage and control effective ATM Replenishment and Balancing
Manage all cash limits in the branch i.e. teller limits and total branch cash limits
Report excess as soon as it arises and arrange for insurance cover
Ensure Branch cash balances daily
Ensure adherence to safety ans security
Ensure daily cash position is reported as required
Ensure that strong room keys are properly managed as per policy
Ensure that hand-overs of keys are properly done
Ensure that snap checks are done and recorded
Managing career and personal development
Keep updated of all circulars, manuals and policies
Meet training objectives as set out in personal training and development plan
Procatively identify personal development areas and training needs.
Ensure sufficient updating of procedural changes taking place
Build awareness, keep up to date and comply with KYC and AML regulations
Ensure all Risk incident are reported timely
Ensure day’s work is checked Daily
Ensure 100% collection of manually collected fees
Ensure key issue policy is in place, in order and updated
People management
Oversee the branch team to ensure effective daily operations
Develop high performing team by conducting operational performance discussions and assistingemployess to prepare the portfolio of evidence for formal performance development discussions
Coach and mentor team members on a daily basis on how to improve their own productivity and use of the bank’s processes and systems
Based on training plans agreed with the line manager of the area, monitor team members to ensure that planned training is undertaken
Manage and control overtime in the branch and optimal utilization of man hour
Manage the coordination of staffing levels and plans to address the issues
Report excessive overtime and create plans to address the issues
Establish and maintain a succession plan for the team
Monitor overtime and ensure that it is kept to a minimum.
Ensure that all overtime is pre- approved
Create a conducive and harmonious environment in the branch
Business management
Allocate duties to team members in order to achieve operational targets including prioritisation and work schedules.
Obtain a thorough understanding of the business unit’s strategy and explain it to team members in such a way that they understand the contribution they have to make.
Based on gaps identified, motivate requests to the manager for additional resources including people, budget and equipment.
Rigorously monitor expenditure against approved budgets and put measures in place to address variances. Continuously identify areas for improved efficiency and reduced cost.
Branch Security
Ensure that security alarms are in order and tested
Ensure that CCTV cameras are in place and in order
Ensure security door PINs are properly managed
Ensure that branch physical opening is done as per policy
Ensure that access to strong room, teller area, server and record room is controlled
Educational Qualifications
Advanced Diploma in Banking / Accountancy
Degree in banking / marketing
Experience Requirements
Six years in banking business.
Vast knowledge in Branch operations
Vast knowledge in all banking products
Minimum of 3 years in management level in Branch
Skills
Leadership skills
Ability to work under pressure
Planning and organising skills
Computer Literacy
Resourses management skills
Sales skills
Good communication skills verbal/written
Financial Management skills
Monitoring
Critical Thinking
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