REPORTING TO: Manager, Database and Systems Development
REGION: Dar es Salaam
Job Category : IT
Job Code : IT
Job Name : Officer— Database &Systems Development
1. PURPOSE OF JOB
To analyze departmental and individual requirements for database solutions; participate in developing, implementing and maintaining applications; documenting system components; and serving as a technical advisor to staff and other bank personnel.
2. PRINCIPLE ACCOUNTABILITIES
Provide technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance our existing Microsoft based systems.
Make recommendations on custom applications which may include a number of data capture systems for banking operations and other databases.
Identify opportunities that can improve efficiency of business processes.
Investigate and resolve application functionality related issues and provide first level support and troubleshooting of banking systems
Coordinate application development for multiple projects.
Assist in troubleshooting software application issues.
Assist in managing an outsource relationship for 3rd party application development and programming consultants. Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements.
Analyze data contained in the corporate database and identify data integrity issues with existing and proposed systems and implement solutions.
Provides assistance and advice to business users in the effective use of applications and information technology. Provide minor programming for some in-house IT projects.
Write technical procedures and documentation for the applications including operations, user guide, etc. Produce technical documentation for new and existing applications.
Verify database and data integrity.
Participate in weekly meetings with the IT team to discuss progress and issues to be resolved, and report progress on a weekly basis to the Head of IT.
Participate on IT project committees and be involved in the design phase of any new IT software development projects.
Assist in the creation of the system design and functional specifications for all new development projects.
Serve as a liaison and facilitator between all business units to assist in addressing and resolving IT software issues.
Installing and applying of patches on Unix and Infrastructure virtualization environments.
Installing and ensuring there is current hardware firmware version and support license.
2.3 FINANCIAL RESPONSIBILITIES
N/A 2.4 INDEPENDENT DECISIONS
Responsibilities include: working under limited supervision following standardized practices and/or methods; leading, guiding, and/or coordinating others; and operating within a defined budget. Utilization of resources from other work units is often required to perform the job’s functions.
There is a continual opportunity to impact the organization’s services.
2.5 INTERACTION WITH OTHERS
Internal: Regular contact with IT staff, Corporate and Branch staff External: Regular contact with external vendors, external auditors and regulatory authorities
3. SKILLS
Advanced Diploma/Degree in IT, IS, Computer Science/Engineering, Mathematics or related field
Knowledge of structured query language (SQL), Unix and database management systems (DBMS).Source: Ajiraleo Tanzania
At least 3 years relevant experience in the banking industry. Knowledge of programming languages such as PHP, Java, VB.net etc
4. QUALITIES
Excellent problem-solving and organizational skills
The ability to work to a high degree of accuracy
Good analytical skills
A good understanding of database architecture, software and database management systems
A good understanding of banking products, procedures and systems
The ability to work quickly, under pressure and to deadlines
Good communication, presentation and negotiating skills
A good understanding of the banking policies and regulatory requirements
A willingness to keep up to date with developments in technology
Good team-working skills
JOB TITLE: Branch Manager
REPORTING TO: Cluster Head
RESPONSIBLE FOR: All Branch Staff
REGION: As per Branch location
Job Category : Management
Job Code : 2019
Job Name : Branch Manager – Tabora
Details :
1. PURPOSE OF JOB
To meet branch Retail and SME Financial Targets through a World class Sales and Service Management system and within established product programs through the branch.
To work closely with Central Operations Unit to operate and maintain a smooth running and operationally efficient branch, that conform to the financial institutions and BOT regulations, rules and guidelines issued from time to time. This will include servicing corporate customers.
2. PRINCIPLE ACOUNTABILITIES
2.1 RESPONSIBILITIES
Accountable for all aspects of running a successful branch, delivering great business performance and leading and motivating a team that provides the best customer experience in your area.
Primary responsibility will be to drive business (CASA and Fee Growth) product sales and Customer Service with oversight on branch operations, compliance and control.
Understand your customer base and identify opportunities to build and grow profitable Relationships.
Deliver against business and sales performance.
Acquire new customers and retain and grow your relationships with existing customers.
Responsible for the operational efficiency of the branch and productivity of its staff.
Responsible for the operation and maintenance of the integrated systems, and retention of accurate and up to date records of all transactions including inter-bank transactions.
Prepare periodic and statutory reports for management.Source: Ajiraleo Tanzania
Have a good understanding of branch control procedures with specific focus on financial security.
Take ownership for resolving complex problems, working with colleagues in other offices / Branches to provide a seamless experience for your customers.
Provide a superior level of customer relations and promote the service culture through coaching, Guidance and staff motivation.
Participate in community affairs to increase the bank’s visibility and enhance new and existing Business opportunities.
Perform other duties in the absence of the MCSOP / Ops Manager as directed by the Cluster Head.
2.2 FINANCIAL RESPONSIBILITIES
Manage your resources effectively and within budget.
2.3 INDEPENDENT DECISIONS
Set challenging performance and business objectives.
Work to your peoples’ strengths and instill in them the passion and commitment to deliver an exceptional service.
Monitor your teams’ effectiveness by developing individual performance objectives and make recommendations for improvements, while also being accountable for achieving sales and customer satisfaction objectives.
Address and manage under performance as soon as it is identified following company guidelines.
2.2 INTERACTION WITH OTHERS
Internal: Regular contact with the CEO, CFO, Head of Retail, Head of Liability, Cluster Heads and other Managers External: Regular interaction with customers, clients and progress meetings with management
3. SKILLS
At least 5 years experience in the banking Industry
4. QUALITIES
Good leadership, people management and banking skills
Knowledge of relevant legislation, sales and business principles,
Outstanding communication skills
Strong commercial know-how and first class decision making abilities.
Be a good relationship builder and a strategic thinker rather than just operational.
Resilient under pressure.
5. OTHER
Carry out work in accordance with the banks procedures
Perform the assigned tasks with due diligence
Eliminate waste of whatever form, suggest the use of new practices and contribute to the continuous improvement of the bank.
JOB TITLE: Branch Manager
REPORTING TO: Cluster Head
RESPONSIBLE FOR: All Branch Staff
Job Category : Management
Job Code : 2019
Job Name : Branch Manager – Moshi
Details :
1. PURPOSE OF JOB
To meet branch Retail and SME Financial Targets through a World class Sales and Service Management system and within established product programs through the branch. To work closely with Central Operations Unit to operate and maintain a smooth running and operationally efficient branch, that conform to the financial institutions and BOT regulations, rules and guidelines issued from time to time. This will include servicing corporate customers.
2. PRINCIPLE ACCOUNTABILITIES
2.1 RESPONSIBILITIES
Accountable for all aspects of running a successful branch, delivering great business performance and leading and motivating a team that provides the best customer experience in your area.
Primary responsibility will be to drive business (CASA and Fee Growth) product sales and Customer Service with oversight on branch operations, compliance and control
Understand your customer base and identify opportunities to build and grow profitable Relationships. • Deliver against business and sales performance.
Acquire new customers and retain and grow your relationships with existing customers. • Responsible for the operational efficiency of the branch and productivity of its staff.
Responsible for the operation and maintenance of the integrated systems, and retention of accurate and up to date records of all transactions including inter-bank transactions.
Prepare periodic and statutory reports for management.Source: Ajiraleo Tanzania
Have a good understanding of branch control procedures with specific focus on financial security.
Take ownership for resolving complex problems, working with colleagues in other offices / Branches to provide a seamless experience for your customers
Provide a superior level of customer relations and promote the service culture through coaching, Guidance and staff motivation.
Participate in community affairs to increase the bank’s visibility and enhance new and existing Business opportunities
Perform other duties in the absence of the MCSOP / Ops Manager as directed by the Cluster Head
2.2 FINANCIAL RESPONSIBILITIES
Manage your resources effectively and within budget.
2.3 INDEPENDENT DECISIONS
Set challenging performance and business objectives.
Work to your peoples’ strengths and instill in them the passion and commitment to deliver an exceptional service.
Monitor your teams’ effectiveness by developing individual performance objectives and make recommendations for improvements, while also being accountable for achieving sales and customer satisfaction objectives.
Address and manage under performance as soon as it is identified following company guidelines.
2.2 INTERACTION WITH OTHERS Internal:
Regular contact with the CEO, CFO, Head of Retail, Head of Liability, Cluster Heads and other Managers External: Regular interaction with customers, clients and progress meetings with management
3. QUALIFICATIONS AND EXPERIENCE REQUIRED
Minimum of university degree in Business Administration or Economics and relevant professional qualifications in banking, finance or marketing
At least 5 years banking experience, 3 years of which should be in a managerial role with an exposure to sales/Business development.
4. QUALITIES
Good leadership, people management and banking skills
Knowledge of relevant legislation, sales and business principles,
Outstanding communication skills
Strong commercial know-how and first-class decision-making abilities.
Be a good relationship builder and a strategic thinker rather than just operational.
Resilient under pressure.
5. OTHER
Carry out work in accordance with the bank’s procedures
Perform the assigned tasks with due diligence
Eliminate waste of whatever form, suggest the use of new practices and contribute to the continuous improvement of the bank
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