Job Description
HEAD OF OPERATIONS IN TANZANIA
The Head of Operations in Tanzania will be responsible for delivering a world-class customer experience thanks to perfect organisation of the logistics in the country. This is a job that requires lot of autonomy and proactivity. You will be based in Dar es Salaam, Tanzania.
YOUR POSITION AS HEAD OF OPS ENTAILS:
• Managing Hellofood delivery, so that riders are optimally located, deliver on time, and are well presented.
• Making sure that the operational key performance indicators are being exceeded - process time, fail rate, delivery time and net promoter scores.
• Building structures and processes around all aspects of customer experience to increase efficiency.
• Critically analysing the entire customer experience to implement improvements and make recommendations to other departments involved.
• Managing a customer service team in processing orders and guaranteeing quick follow up of any issues and complaints using Zendesk.
• Ensuring constant evaluation and update of technologies and processes to ensure exceptional customer experience.
• Working in collaboration with the sales and account management teams as well as the central team to develop strategy to expand the business and meet key targets for growth.
Position Requirements
A SUCCESSFUL CANDIDATE WILL FULFILL THE FOLLOWING REQUIREMENTS:
Expected personal skills
• Action and results oriented
• Strong analytical skill with attention to detail
• Strong management skills: manage and motivate your team in the field.
• Hands on: willing to get stuck in with all aspects of the business
• Fast learner
• Well organized
• Resistant to stress
• Very independent with a strong ability to go further than the expectations
As a whole, we expect someone working hard, passionate and creative. The Head of Operations in Tanzania is playing a key role within the company. We expect a leader.
About the Company
Africa Internet Group is a global and leading incubator of start-ups specialized in e-commerce. Africa Internet Group is Africa's leading internet group with already over 2,500 employees in more than 20 African countries and huge successes such as Jumia.com,Kaymu.com, Hellofood.com, Lamudi.com, Carmudi.com, EasyTax, and Everjobs. It is led by top talented leaders offering a great mix of local and international talents and is backed by Milicom, MTN and Rocket Internet.
Job Details
City:Dar es Salaam
Job Location:Tanzania
Contract Type:Full time
Job Category:Logistics
Preferred Candidate
Career Level:Manager (supervisor of staff)Degree:Bachelor's degreeMinimum Years Of Experience:2-5 years
Language Skills
English, Kiswahili
Preferred Candidate
Career Level:Manager (supervisor of staff)Degree:Bachelor's degreeMinimum Years Of Experience:2-5 years
Language Skills
English, Kiswahili