Source Dailynews,27th Jan 2017
Commercial Bank of Africa (Tanzania) Limited was established in 1962; offering a wide spectrum of banking products and services. Commercial Bank of Africa (Tanzania) promotes equal employment opportunity and provides a conducive and challenging work environment for existing and potential employees to fully realize their potential. CBA is hereby inviting applications from suitably qualified candidates to fill the following vacancies:
DESIGNATION: PROJECT MANAGER
DEPARTMENT: OPERATIONS & SERVICE DELIVERY DEPARTMENT
REPORTING TO: HEAD OF OPERATIONS & SERVICE DELIVERY
Job Purpose:
This role is designed to facilitate the management of the Bank projects and ensuring that key deliverables are met and ensuring successfully and timely implementation of projects. The role shall also own Projects for all products to ensure a synergistic and coordinated approach to the achievement of project objectives is obtained.
Key Responsibilities:
Provide end-to-end project management support.
Provide a quality assurance role ensuring that projects are well managed and adhering to appropriate standards and good practice.
Ensure that Project management adheres to strict governance and management principles in line with set standards.
Manage and coordinate the project to ensure that key deliverables are being met:- timelines, budget, reporting, quality and risk management.
Ensure that the project initiative is aligned to the strategic direction of the organization.
Liaise with Product owner and other business units across the bank to ensure 'a synergistic and 'coordinated approach to the achievement of project objectives.
Conduct regular meetings with project team to discuss and obtain feedback on projects in order to monitor progress and ensure successful and timely implementation.
Mentor the project team and ensure external contractors working on the projects understand project life cycle and QA requirements.
Facilitate and manage project issues and risks through to appropriate resolution.
Ensure benefits are assessed at the start of the project so that the benefits case is managed and that benefit realization is monitored in the line.
Qualifications ,Competency Required:
Degree holder in Business, IT or Operations from a recognized University. Professional qualification in Project Management OR Master's degree would be an added advantage.
Must have an in-depth knowledge of PMP or Prince II.
Minimum of 4 years' experience in delivering large scale high budget projects or programmes within the Financial sector with a minimum of 2 years as a project manager Proficiency in use of MS Office applications
DESIGNATION: BRANCH RETAIL MANAGER
LOCATION: MWANZA BRANCH
REPORTING TO: HEAD OF PERSONAL BANKING
Job Purpose:
The purpose of this role is to drive and deliver exceptional retail business performance, through the provision of efficient business management powerful leadership, team development and achievement service delivery excellence.
Key Responsibilities:
Accountable for achieving annual sales and portfolio targets as cascaded from the business management
Monitoring of progress towards achieving targets is done on a regular basis (daily and weekly).
Accountability for enhancement of customer experience. Ensure that the highest standards of Customer Service are provided to all clients.
Ensure that self service delivery channels such as ATMs are managed to maximize their use and minimize down-time.
Overall Accountability for in-branch Merchandising. Monitor Branch premises to ensure high standards of appearance are maintained to project the Bank's image favorably.
Ensure adequate staff cover plan and Succession Planning in the branch is in place.
Train, motivate and create a good working environment for staff to ensure maximum productivity.
Sustain Operational risk management measures in the branch including Cash and Cheques reconciliation Security, Health & Safety Standards, Security,
Anti- Fraud measures, KYC and Anti- Money Laundering checking procedures.
Conduct regular quality checks on all processes and reviewing the appropriate management control reports.
Understand and provide clear direction to the branch based on market analysis of local area consumer trends and
Qualifications And Competency Required:
University Degree OR equivalent, professional qualification in banking
At least 7 years working experience in banking industry some of which should be in a sales or relationship management role and some within a branch operations role.
Leadership to nurture and sustain employee satisfaction; and to manage changes
Selling skills to grow customer numbers and customer product uptake
Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
Ability of effectively plan and monitor the branch performance using defined system and processes.
DESIGNATION: BRANCH RETAIL MANAGER
LOCATION: MWANZA BRANCH
REPORTING TO: HEAD OF PERSONAL BANKING
Job Purpose:
The purpose of this role is to drive and deliver exceptional retail business performance, through the provision of efficient business management powerful leadership, team development and achievement service delivery excellence.
Key Responsibilities:
Accountable for achieving annual sales and portfolio targets as cascaded from the business management
Monitoring of progress towards achieving targets is done on a regular basis (daily and weekly).
Accountability for enhancement of customer experience. Ensure that the highest standards of Customer Service are provided to all clients.
Ensure that self service delivery channels such as ATMs are managed to maximize their use and minimize down-time.
Overall Accountability for in-branch Merchandising. Monitor Branch premises to ensure high standards of appearance are maintained to project the Bank's image favorably.
Ensure adequate staff cover plan and Succession Planning in the branch is in place.
Train, motivate and create a good working environment for staff to ensure maximum productivity.
Sustain Operational risk management measures in the branch including Cash and Cheques reconciliation Security, Health & Safety Standards, Security,
Anti- Fraud measures, KYC and Anti- Money Laundering checking procedures.
Conduct regular quality checks on all processes and reviewing the appropriate management control reports.
Understand and provide clear direction to the branch based on market analysis of local area consumer trends and
Qualifications And Competency Required:
University Degree OR equivalent, professional qualification in banking
At least 7 years working experience in banking industry some of which should be in a sales or relationship management role and some within a branch operations role.
Leadership to nurture and sustain employee satisfaction; and to manage changes
Selling skills to grow customer numbers and customer product uptake
Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
Ability of effectively plan and monitor the branch performance using defined system and processes.
Application Instructions
Your application should include an application letter, up-to-date Curriculum Vitae, copies of-relevant certificates and names and contact details of three work related referees. Application should reach the undersigned by 1600 hours on 4th February 2017. Please send your application to: Head of Human Resources Commercial Bank of Africa (Tanzania) Limited P.O.Box 9640 Dar es Salaam Email address through APPLY below Only shortlisted candidates will be contacted